Shipping & Returns

Cancellation, Returns, and Refunds

Anthémis is unable to accept returns or exchanges since each piece is handmade and specifically designed for the customer. Especially bespoke or custom-made items are special orders and cannot be exchanged or returned under any circumstances. Customers will receive regular updates and images about the progress of their product and will be asked to comment on the product while it is being made to ensure the best product for their needs.

Note that the products in the pictures are representative and may not be the same as seen in the pictures due to the fact that every product provided by Anthémis is handmade and specially designed for customers’ needs. During the making of products, a wide range of materials is used, such as fabric or clay, followed by final finishing products. Therefore, there might be a slight difference in color or texture.

Customers must contact within two (2) days in case of receiving an incorrect product or a product that was damaged on the way. Any inquiry or request after two (2) days will not be accepted, as any kind of damage or incorrectness will be considered as the customer’s responsibility. Anthémis will either repair or replace the product with respect to several parameters, which will be discussed by the Anthémis team.

Damaged items or unusable/unsuitable items may be refunded or exchanged within five (5) days from the date you receive your parcel (the date and time that is defined by the delivery company). Prior to returning a product, the customer must notify Anthémis within 48 hours.

The returned item must be in as received, unused, or unworn condition with its original package, stickers, and any interior/exterior material that was received with it. Any absence of material from the product box, including the product itself and the box, will be reduced from the total paid amount.

The customer must include a copy of the receipt in the box that will be sent back. The customer is responsible for paying for the shipping costs of returning items. If you are informed that you will receive a refund as a result of the return of the product in good conditions as explained above, the shipping costs will be reduced from the refund.

Customers must accept that return costs are the responsibility of the customer, and only in case of damaged, faulty, or incorrectly supplied products, Anthémis will cover the shipment costs. The customer also acknowledges that the decision on the problem or condition of the product will be given after a detailed examination performed by Anthémis to prevent any misuse of this right by the customer.


Customers receive their product(s) in a safe and specially designed gift box that protects the product from any kind of external damage and impact during shipping or using it in daily life.

Anthémis is not responsible for lost packages once they are sent by us by shipment. A tracking code will be sent to the customer after each purchase, and from that moment on, the customer is responsible for tracking the product or, if needed, contacting customs of the country of the customer, paying the customs fees (if necessary). Anthémis is not responsible for the re-shipment cost of your package if returned due to an undeliverable address or absence of the customer at the address that is previously given by the customer during purchasing products from our website.

In default selection, the shipment does not include insurance fees. If you would like to have insurance for your purchase(s).

If you receive a damaged package, you must send a photo of the parcel and the state of the product, including your billing and delivery details, to Anthémis within 48 hours.

Customers are considered to acknowledge that the shipping time is not included in the production time. The production time starts when your order is confirmed by Anthémis until your package(s) is delivered to the post office for shipment. When your order is taken by the responsible at the post office, you will receive an email including your tracking code.

The Shipment Methods for Domestic Areas Are:

Domestic shipping only includes the destinations in France. Standard shipping methods are carried out by courier and free of charge.

The shipment is done through Colissimo or UPS with a shipment including tracking. The duration is defined by La Poste and Mondial Relay up to 2 – 5 days. Anthémis does not take responsibility for the delayed shipments that may occur during the transfer of the products between the destinations.

The Shipment Methods for International Areas Are:

International areas are defined as anywhere outside of France mainland, and the rates are different compared to domestic shipping rates. These rates can be previewed depending on customers’ addresses before checkout during the selection of the type of shipping.

As stated before, the customer is completely responsible for shipping costs and customs tax and fees. Anthémis only presents the prices for the products, and these do not include shipping and customs fees and taxes. Therefore, we urge you to verify the fees and taxes from customs in your country before placing an order.

Since Anthémis is a registered enterprise, we do not mark packages or products as a gift or lesser value to avoid customs tax and fees.

It should be acknowledged by the customer that Anthémis does not accept any responsibility for delays in customs. It is recommended that international orders be placed 2 to 3 months before the date that the customer is envisaging to use it to resolve any problems. If your package has not arrived in 2-3 weeks, please contact us immediately.

Production Time and Rush Order

All the products that are presented on this website are made upon order.